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July 2009 Newsletter

Good Morning,

Are you too busy doing more with less in these times of change to facilitate one of our fully scripted and engaging training modules? If so, give me a call so I can match you with one of our qualified facilitators. How's that for helping you find time for what you want to do, like taking a vacation?

Bob's Toot

The first step in designing training is to really uncover the business need for the training. Find out why the business is making the training request. Do your best to find out what the business is trying to achieve and how the training outcome can measurably contribute to the business goal.

This Toot was submitted by Bob Riess from The Customer Connection. Thanks, Bob. Notice another palindrome of sorts!

Otto's Toots:

Bob's Toot is a perfect segue to my next toot.

Many times, when people ask you to design a training program, they believe that the training program will solve a particular issue. What needs to be done is to figure out what the problem is or what the real issue is, and look for the root cause.  The problem or issue may not be addressed in any way by designing a training class.  Let's look at an example.

Carol asks you to design a specific class - Customer Service. She is not sure what should go in the class, only that the employees need the class.  So, what should you consider as you prepare for this meeting with Carol?

First, you may not know Carol well; let alone know what her employees do and what "customer service" means to them. From the little information you have, Carol may not know what the class "looks like" either.  So, you need to determine:

• What do Carol and her organization actually do?
• What does customer service "look like" to that organization?
• What has created this particular need at this particular time?
• What type of intervention may be required to alleviate the situation?
• Who needs the intervention - all or a few employees?

These are just a few of the questions you need to ask yourself and/or others. There are many more questions that could and should be considered. Send me an email if you would like to make a few suggestions on questions to ask to uncover this critical information.

(For more information on designing, developing, and documenting training, check out our Designing Training for Fun and Results eWorkbook.)

Remember, submit your tips or ideas on designing, developing, and/or documenting training to be featured in an upcoming newsletter. Toot your own horn!

Site Additions

Susan's Picks are now featuring:

1. Affiliate Marketing Partner: Dave Piltz, as part of The Learning Key®, designs and delivers experiential learning services for global clients. In addition, they create Play for Performance® learning tools and simulations.
2. Recommended Resources: Kathleen Chamberlain, with Set in Stone, provides personalized products that encourage, inspire, and remind. For those of us who are always looking for games to liven up our training, check out her catalogs of new games.
3. Book Review: Building Community in Buildings by Jana Kemp and Ken Baker
4. Miscellaneous Providers: Ruth Shilling will help you vacation…in Egypt.  Walk the sands of time and experience the pyramids.

We've added a few more articles to our website.

1. Enhancing Your Emotional Intelligence for Success in Business by Linda Gravett
2. Want to Know More? by Deb Thomas
3. Excellent Time Management Is Vital For Success by Todd DeWett

Continual Thanks

Per my 2008 Thank You, our June adopted animals are the:

Giant Tortoise for the Endangered Species Adoption and the Koala for the Most Popular Species Adoption.

Noteworthy

	Patti Massey, President of Myca Multimedia & Training Solutions, was recognized as one of the 50 Top Women Entrepreneurs in North America. Award recipients must demonstrate that they have fast-growth businesses, mentor or actively support other women and girls involved in entrepreneurship, and stand out as leaders in their communities.  Congratulations, Patti!
	My cousin's son, Mat Gamel, hit his 4th major league homerun after being called up to the Milwaukee Brewers in June. He'll be in Cincinnati to play the Reds on July 16-19. I wonder who I'll cheer for? You're right…Go Brewers! Congratulations, Mat!
	My nephew, Luke Maile, was named Mr. Baseball for Kentucky. Congratulations, Luke!

Taking time for myself,

Susan@Training-Modules.com
Training-Modules.com
(859) 292-0095

Creating fun, customized training for organizations!